GEPF Self-service portal and App offline

Dear Members and Pensioners

Please be advised that the GEPF self-service portal and app remain offline due to the cyber security breaches that occurred at our administrator, the Government Pensions Administration Agency (GPAA) in February and March 2024. The GPAA has determined that a complete rebuild of these platforms is necessary to ensure a more robust platform.  The GPAA anticipates that these platforms will be operational by 21 June 2024.

Members and pensioners are requested to visit GEPF offices or call the call centre on 0800 117 669 for any pension-related enquiries until these systems are fully restored. Requests for benefits statements, IRP5 tax certificates and other documents should also be made through these channels.

The GEPF sincerely apologises to its members, pensioners, and beneficiaries for the inconvenience. We appreciate your patience and understanding as we work diligently to enhance our systems to serve you better.

Issued by:
Government Employees Pension Fund

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Notice: Call Centre

Dear members and pensioners

In light of the events that took place this past week. The GEPF call centre will be operational this Saturday from 8:00 AM to 12:00 p.m.

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From: GEPF Customer Service Team

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UPDATE: Government Employees Pensions Fund Offices and Call Centre Operational

NOTICE: 21 February 2024

The GEPF offices and call centre are now operational. This follows their closure since Friday, 16 February 2024, as a result of an attempt to gain unauthorised access to GEPF systems.

The GPAA has since restored regional office and call centre systems, and members and pensioners can now visit GEPF offices to submit claims and be assisted with other enquiries. The call centre operating hours have been extended from 07:30 to 18:00 until further notice. Work is currently underway to restore full functionality of the GEPF App.

The GEPF once again apologises for the inconvenience this has caused to members, pensioners, and beneficiaries. We reiterate that no payments were affected by this incident, and pensioners and members will receive their benefits as per their usual payment dates. The GEPF assures its members, pensioners, and beneficiaries that their benefits and personal information are safe, and that the administration system has not been compromised.

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